Offer

Agreement for the sale (sale) of tickets for cultural, entertainment, sports and entertainment events (public offer of Mediaconsulting LLC)

1. TERMS AND DEFINITIONS

1.1 In this Agreement (public offer) for the sale (sale) of tickets for cultural and entertainment, sports and entertainment events (hereinafter - the Offer) all the following terms and definitions (both singular and plural) are used in the following meanings:

1.2 "Offer" - this Agreement (public offer of LLC "Media Consulting") for the sale (sale) of tickets for cultural, entertainment, sports and entertainment events (hereinafter - "Events"), posted on the website of the Ticketbox Ticket Service, located in Internet at: www.ticketsbox.com and / or available at the Buyer's request at Ticket Points.

1.3 "Events" - any mass event of cultural, artistic, entertainment, educational, sports, including, but not limited to: concerts in the hall, club or outdoor area, festival, show, holiday and entertainment programs, competitions, fashion shows, film screenings, ballet, opera, performances, resolutions and other theatrical events, circus performances, attractions, exhibitions, fairs, sporting events and any other sporting events, excursions, forums, performances, lectures, seminars, and any other events that can be attended upon presentation of the Ticket and / or Electronic Ticket.

1.4 "Ticket" - a printed document made on the Ticket Form, which is formed exclusively through the Ticketbox Ticket Service system and certifies the right to visit (pass, view, listen, etc.) the event by its bearer, and also contains all the necessary information about the right to attend the Event (including, but not limited to: name, date, time, venue of the Event, surname and name of the Buyer / Recipient of the Ticket, Hall, Sector, Range, Venue, additional information of technical, organizational or legal content, Nominal Ticket price, the amount of the Service Fee, a unique bar code, series, number, information about the Order and other information necessary to visit the Event).
Further in the text of this Offer at joint reference or in the corresponding context under the terms "Ticket / Tickets" can be understood both the Tickets executed on the Ticket Form, and Electronic tickets.

1.5 "Electronic Ticket" - an electronic document generated exclusively by the Ticketbox Ticket Service system, in which in the form of an ordered set of electronic data recorded all the necessary information about the right to attend the Event (including, but not limited to: name, date, time , venue of the Event, name and surname of the Buyer / Recipient of the Ticket, Hall, Sector, Row, Venue, additional information of technical, organizational or legal content, Nominal cost of the Ticket, amount of Service Fee, unique bar code, series, number, information about the Order and other information necessary for visiting the Event) and which includes all the obligatory details of the Ticket necessary for visiting the Event by its bearer.
The availability of the Electronic Ticket for a specific Event is regulated by the Ticket Operator, Organizer and / or Principal and depends on the possibility of using an automated access control system based on barcode reading, QR-code, and / or the possibility of obtaining a Ticket directly at the Point. / Points of sale at the venue of the Event before the start of the Event in accordance with the terms of this Offer.

1.6 "Ticket Form" - a standard printed form of the Ticket, made using the Ticketbox Ticket Service system, protected by a unique number, elements of holographic and / or other methods of protection.

1.7 "Ticket Operator" - LLC "Media Consulting", authorized on the basis of relevant agreements with the Organizer and / or the Principal (Principles) to provide services related to the distribution, distribution, booking, registration and sale (sale) of Tickets to Events using the system Ticketsbox ticket service, network of Ticket Points, Sub-Operators, etc.

1.8 "Event Organizer" - a person authorized to organize and conduct Events on the basis of relevant agreements.

1.9 "Principal" - a person who instructs the Ticket Operator on behalf of the Organizer or on his own behalf, but in the interests of the Organizer, to provide services related to the distribution, distribution, booking, registration and sale (sale) of Tickets to Events. The Organizer can also be the principal.

1.10 "Point of sale" - a point of sale of Tickets owned by the Ticket Operator and / or Sub-Operator, partners of the Ticket Operator and / or Sub-Operator (ticket office, other arranged place for offline ticket sales).

1.11 Ticketsbox Ticket Service is the Ticket Operator's own automated Ticket Sales System (software and hardware complex), which consists of the website www.ticketsbox.com and other software and hardware products and is intended for booking and purchase and sale of Tickets for Events.

1.12 "Nominal value of the Ticket" - the value of the Ticket set by the "Principal / Organizer" for all Buyers.

1.13 "Service fee" - funds additionally charged by the Ticket Operator from the Buyer for the services provided by the Buyer for booking and registration of Tickets, inextricably linked to the procedure of sale (sale) of Tickets through Ticketbox system and Ticket Sales Points .

The amount of the Service Fee is set by the Ticket Operator independently and is calculated as a percentage of the Nominal Cost of the Ticket or in another way determined by the Ticket Operator.

1.14 "Buyer" - a natural or legal person (persons) to whom the Ticket Operator and / or Sub-Operators, under the conditions established by this Offer, provide services for booking, registration and sale (sale) of Tickets for Events.

1.15 "Hall" - a room intended for the Event.

1.16 "Sector" - a sector in the Hall.

1.17 "Row" - a row in the Hall.

1.18 "Place" - a place in the Hall.

1.19 "Order" - one or more Tickets and Additional Services (in case of their order by the Buyer), selected by the Buyer using the Ticketsbox Ticket Service system, combined with a single identification number.

1.20 "Reservation" - Order placed by the Buyer in the Ticketsbox Ticket Service system, which is in the mode of waiting for payment by the Buyer.

1.21 "Reservation Period" - the period of time from the moment of placing an Order in the Ticketsbox Ticket Service system to the moment of the Buyer's payment for the Order in the manner prescribed by the terms of this Offer. The period of validity of the Armor is set by the Ticket Operator for each Event separately. Throughout the Booking Period, the Tickets included in the Order are not available for use by persons other than the Buyer who has placed this Order.

1.22 "Cancellation" - removal of Tickets from the Order with their automatic transfer for free sale in the Ticketsbox Ticket Service system. The Order is canceled automatically if the Order is not paid after the end of the reservation period and in other cases provided by the terms of this Offer or additional information on the Ticketsbox Ticket Service website.

1.23 “Sub-operator” - a legal entity or a natural person-entrepreneur that sells (sells, distributes) Tickets to Buyers on behalf of the Ticket Operator and on the basis of agreements concluded with the Ticket Operator.

1.24 "Ticket Recipient" - the Buyer or the person authorized by the Buyer to receive the Tickets purchased by the Buyer, as well as the one who has the right to exchange the Electronic Ticket for the Ticket in accordance with the terms of this Offer.

1.25 "Delivery" - an additional paid service for the movement, transportation, forwarding or address delivery of Tickets to the Buyer (Recipient). The cost of delivery is not covered by the amount of the Service Fee and is ordered by the Buyer for a separate fee, the amount of which is determined by the Ticket Operator / Sub-Operator and / or partners of the Ticket Operator / Sub-Operator.

1.26 “Additional Services” - other services, the cost of which is not covered by the amount of the Service Fee, but which the Ticket Operator / Sub-Operator and / or partners of the Ticket Operator / Sub-Operator may additionally provide to the Buyer at his request for a separate fee. / or partners of the Ticket Operator / Sub-Operator independently. Information on the types of Additional Services and their cost is posted on the Ticket Operator's website www.ticketsbox.com, the website of the Sub-Operator and / or the Ticket Operator / Sub-Operator's partners.

1.27 "Contact Center" - the contact center of the Ticket Operator / Sub-Operator, which operates at the telephone numbers listed on the Ticket Operator's website www.ticketsbox.com on the Sub-Operator's website and / or at the Ticket Operator / Sub-Operator's Points of Sale.

2. GENERAL PROVISIONS

2.1 This Offer is the main document governing the relationship between the Buyer and the Ticket Operator, the terms and conditions of sale of Tickets, as well as the rights and obligations arising in this regard from the Ticket Operator and the Buyer.

2.2 Tickets are sold to Buyers only on the terms of this Offer and only in the case of full and unconditional acceptance of the terms of this Offer by the Buyer (acceptance of the Offer). Partial acceptance, as well as acceptance on other terms is not allowed. The Buyer's use of the Ticket Operator's services on the terms offered in this Offer indicates the acceptance of the terms of this Offer in full and the conclusion of the relevant Agreement between them (Part 2 of Article 638 of the Civil Code of Ukraine).

2.3 If the Buyer does not accept in full the terms of this Offer, the sale of Tickets is not carried out. Purchased Tickets may not be returned by the Buyer due to the Buyer's disagreement with the terms of this Offer after its acceptance and payment of the Ticket. Refunds for Tickets purchased by the Buyer are possible only in the cases, in the manner and under the conditions established by this Offer.

2.4 Legal entities when purchasing Tickets from the Ticket Operator shall pay for them under an agreement with the Ticket Operator in any manner not prohibited by the legislation of Ukraine. In this case, the Rules of this Offer apply, unless otherwise expressly provided in the relevant agreement between the Ticket Operator and the legal entity.

2.5 The Ticket Operator has the right to make changes to this Offer at any time. Such changes are in any case published and made public by posting these changes (the text of the Offer with changes) on the Ticket Operator's website www.ticketsbox.com and / or at the Points of Sale. The Buyer's use of the Ticket Operator's services after making changes to this Offer means acceptance of the Offer, taking into account the changes made.

2.6 The Ticket Operator has the right to terminate this Offer at any time without prior notice to the Buyer in case the Buyer violates the terms of this Offer and / or other mandatory rules for using the services of the Ticket Operator.

2.7 The terms of this Offer are valid both for Buyers who place an Order and pay for Tickets through the Ticket Operator's website www.ticketsbox.com and / or the Sub-Operator's website, and for Buyers who purchase Tickets at Points of Sale and do not depend on the form of payment. .

3. SUBJECT OF THE OFFER

3.1 The subject of this Offer is the provision to the Buyer of services related to the booking, registration and sale (sale) of Tickets to the Events in the manner and under the conditions provided by this Offer (hereinafter - "Services").

3.2 The Ticket Operator is responsible to the Buyer only for the quality of the Services provided within this Offer and under the conditions specified by it. The Ticket Operator shall not be liable for the inability to provide Services and sell Tickets on terms other than those provided for in this Offer.

3.3 The Ticket Operator is not responsible for any actions of the Organizer / Principal and / or other persons acting on their behalf and on their behalf or on their behalf on their behalf, related to the organization and holding of the Events, as well as for the organization of the Events, the fact of their holding and the content of the Events.

3.4 In accordance with the provisions of the Law of Ukraine "On Personal Data Protection" №2297-VI from 01.06.2010, the Buyer acknowledges and agrees to provide the Ticket Operator and / or Sub-Operator with his personal data, and equivalently personal data of third parties specified by the Buyer and received by the Ticket Operator in the process of ordering and selling Tickets, in particular: last name, first name and patronymic, gender, contact phone number, city, delivery address (in case of Ticket Delivery services), e-mail address, etc.
The Buyer and the third parties specified by him shall give the Ticket Operator / Sub-Operator unambiguous consent to the processing of such data in accordance with the legislation of Ukraine in connection with the provision of Services and / or Additional Services stipulated by this Offer, including for third parties. advertising notices about such Services and / or Additional Services and Events, Tickets for which are sold by the Ticket Operator / Sub-Operator.
The Buyer guarantees and is responsible for the fact that all personal data specified and communicated by the Buyer when placing the Order are voluntarily provided by the Buyer and specified by the Buyer to third parties, and that all these persons as well as the Buyer are familiar with and agree to the terms of this Offer.
Due to the fact that the processing of personal data of the Buyer is carried out in connection with the execution of the contract concluded on the terms of this Offer, the consent of the Buyer to the processing of his personal data is not required. The term of use of the provided personal data is indefinite.

4. ACCEPTANCE OF THE OFFER

4.1 Acceptance by the Buyer of the terms of this Offer (acceptance of the Offer) is carried out by the Buyer of any actions provided by the provisions of paragraph 4.3 of this Offer, or use by the Buyer of any Services in accordance with the terms specified in this Offer. ).

4.2 Acceptance of the Offer must be complete and unconditional and carried out by the Buyer voluntarily. Partial acceptance, cautionary acceptance or acceptance on other terms is not allowed. Before accepting the Offer, the Buyer must make sure that all the terms of this Offer are clear to him and that he accepts them unconditionally and in full.

4.3 Taking any actions provided for in the provisions of this paragraph, as well as the use by the Buyer of any services of the Ticket Operator on the terms offered in this Offer, means full and unconditional acceptance by the Buyer of all terms of this Offer in full, without exception. , reservations and / or restrictions, and is equivalent to the conclusion of a written agreement between the Buyer and the Ticket Operator.
Acceptance of the terms of this Offer is carried out by the Buyer in the case of purchasing a Ticket through the Ticket Operator's website www.ticketsbox.com and / or the Sub-Operator's website, and by phone or at the Point of Sale by performing the following actions:

4.3.1 When ordering Tickets through the Ticket Operator's website www.ticketsbox.com and / or the Sub-Operator's website:

a) access to the Ticket Operator's website www.ticketsbox.com and / or the Sub-Operator's website;

b) selection of a specific Event and Tickets from those available at the time of the Buyer's application;

c) providing the contact telephone number, e-mail address, surname and name of the Buyer (Recipient) of Tickets, address and time of delivery (in case of ordering Ticket Delivery) by filling in and sending the appropriate form;

d) payment of the Order by the method offered.

4.3.2 In case of ordering Tickets by phone:

a) a call to the Contact Center of the Ticket Operator and / or Sub-Operator;

b) selection with the help of the Contact Center operator of a specific Event and Tickets available at the time of the Buyer's application;

c) providing the Contact Center operator with a contact telephone number, e-mail address, surname and name of the Buyer (Recipient) of Tickets, address and delivery time (in case of ordering Ticket Delivery);

d) payment of the Order by the method offered.

4.3.3 In case of purchasing Tickets at ticket offices and other points of sale:

a) selection of a specific Event and Tickets from those available at the time of the Buyer's application;

b) payment of the Order in full at the point of sale.

4.4 When ordering Tickets by phone or at the Point of Sale, it is considered that the Buyer has previously read the terms of this Offer in any public way - on the Ticket Operator's website www.ticketsbox.com and / or the Suboperator's website, at the Point of Sale, etc.

4.5 In cases separately specified on the Ticket Operator's website www.ticketsbox.com and / or the Sub-Operator's website, at the Ticket Operator's and / or Sub-Operator's Points of Sale, Tickets for a specific Event may be purchased and paid for only in one or more ways. this Offer, as well as exclusively Tickets or Electronic Tickets.

4.6 By accepting this Offer, the Buyer acknowledges and agrees that he understands all the terms of this Offer without exception and knows the consequences of non-compliance.

4.7 The Buyer also confirms and agrees that prior to his actions, which indicate the acceptance of this Offer, he has fully acquainted (and also acquainted third parties if he acts on behalf or in the interests of such third parties) with the terms of this Offer.

4.8 By Accepting this Offer, the Buyer acknowledges and agrees that the purchase of Tickets under the terms of this Offer and attendance of the Events is carried out in compliance with the age limits set by the Organizers / Principles of the Events. By accepting this offer, the Buyer warrants that he has previously acquainted (and also acquainted third parties in the event that he acts on behalf or in the interests of such third parties) with the age restrictions of the West, Tickets to which he buys. The Buyer is solely responsible for all negative consequences of non-compliance with this condition.

4.9 By Accepting this Offer, the Buyer confirms its legal capacity, valid intention and free will to accept this Offer on the terms set forth therein, the absence of any coercion and any restrictions on the acceptance of this Offer, full understanding of the terms and terminology used. in this Offer, the lawful use of a bank payment card and funds to pay for any Services that are the subject of this Offer, and is aware of and confirms its responsibility for the obligations imposed on it as a result of acceptance of this Offer.

4.10 The Buyer confirms and agrees that all actions (inaction) of its representatives, if such act on behalf of or in the interests of the Buyer, are committed in his knowledge and in the interests of the Buyer, and if the Buyer acts on behalf of or in the interests of third parties such third parties shall be duly informed thereof. The ticket operator is not liable for the actions (inaction) of the Buyer's representatives as well as is not liable for the actions (inaction) of the Buyer on behalf of and / or in the interests of third parties.

5. PROCEDURE FOR MAKING PAYMENTS

5.1 After performing the actions specified in clause 4.3 of this Offer, the Buyer, depending on the chosen method of purchasing Tickets, shall pay for the Order in accordance with such method of purchase by payment method and within the time limits set by the Ticket Operator for a particular Event.

5.2 When purchasing Tickets at the Point of Sale, payment for Tickets and their issuance (unless the Buyer orders delivery of Tickets to another address) is made on the spot.

5.3 The Buyer pays for the Tickets, including the cost of the Service Fee (if charged) and Additional Services (if ordered by the Buyer) by 100% prepayment on time and in any of the ways (unless otherwise provided for a particular Event), from among those offered by the Ticket Operator, information about which is posted on the website and / or at the Points of Sale of the Ticket Operator and / or Sub-Operator, or communicated to the Buyer by the operator of the Contact Center of the Ticket Operator and / or Sub-Operator.

5.4 Payment is recognized as made by the Buyer at the time of receipt of funds or to the current account of the Ticket Operator (Suboperator), or at the box office at the Point of Sale of the Ticket Operator (Suboperator), or the official representative of the Ticket Operator (Suboperator).

5.5 In case of payment by bank card, the Buyer is obliged to use a bank card issued in the name of the Buyer. In this case, the Ticket Operator has the right to require the Buyer to provide original documents proving the identity of the Buyer. Payment is not accepted, and the Order is canceled in case of violation by the Buyer of the terms of payment established by the legislation of Ukraine.

5.6 After payment of the Order, the Buyer either receives the Ticket on the spot at the Point of Sale, or by arranging its delivery to the address specified by him for a fee, or prints the Electronic Ticket received by e-mail or records the Electronic Ticket in the memory of the technical device. that belongs to the Buyer, provided that such a device allows the possibility of demonstration of the Electronic Ticket for control and scanning by the access control system at the venue of the Event and such possibility is provided by the conditions of the Event.

5.7 When ordering a Ticket using the Ticket Operator's website www.ticketsbox.com or the Suboperator's website, Ticket Operator's Contact Center or Sub-Operator, the Buyer is notified (or sent by SMS and / or letter to the Contact Phone and / or e-mail address specified by the Buyer) the Order number, which the Buyer is obliged to inform (if necessary together with his / her surname and name) upon receipt of the Ticket at the Point of Sale or upon receipt of the Ticket upon its delivery).

5.8 The Electronic Ticket may be received by the Buyer only if the Buyer forms the Order directly on the Ticket Operator's website www.ticketsbox.com or the Suboperator's website and pays for the Order only by bank card or other non-cash method offered by the Ticket Operator (Suboperator). is posted on the Ticket Operator's website www.ticketsbox.com or the Suboperator's website.

5.9 After payment by the Buyer of the Order in accordance with the terms of this Offer, the Order is considered completed, Tickets are sold, and the Buyer has the right to attend the Event.

5.10 In case of non-payment or incomplete payment of the Order during the Booking Period Tickets are considered unsold and the Order is canceled.

6. TICKET DELIVERY

6.1 Ticket Delivery Service is an Additional Service of the Ticket Operator (Sub-Operator) and / or partners of the Ticket Operator (Sub-Operator), which is not covered by the Service Fee and ordered by the Buyer for a fee, the amount of which is determined by the Ticket Operator (Sub-Operator) and / or (Suboperator).

6.2 The cost of Ticket Delivery, the procedure and rules of its implementation, as well as other relevant information related to Ticket Delivery, are posted on the Ticket Operator's website www.ticketsbox.com and / or the Suboperator, Ticket Operator's partners and / or Sub-Operator, at Ticket Sales Points operator and / or Suboperator, partners of Ticket Operator and / or Suboperator and are an integral part of this Offer.

7. REPLACEMENT, CANCELLATION OF THE ORDER

7.1 In case the Organizer / Principal changes the layout of the Seats in the Hall, their number, etc., the Ticket Operator may replace the Buyer's Place in the Hall with another Seat of similar value.

7.2 Cancellation of the Buyer's Order occurs in the following cases:

- Buyer's refusal to pay for the Order;

- no payment of the Order in full before the end of the Booking Period;

- no payment for the Order in full within 15 (fifteen) minutes after placing the Order using the online acquiring service;

- no payment for the Order in full within 24 (twenty four) hours after the order is placed, provided that payment must be made through the terminal;

- impossibility to transfer Tickets to the Buyer due to the absence of the Buyer (Ticket Recipient) at the address specified by the Buyer when ordering the Ticket Delivery service.

8. SPECIFIC PROVISIONS REGARDING ELECTRONIC TICKETS

8.1 The Buyer acknowledges and agrees that the Electronic Ticket may be purchased only for the Events, the terms of which and the relevant instructions of the Organizers / Principals explicitly provide for the possibility of visiting them on the basis of Electronic Tickets. The Buyer has no right to require the Ticket Operator to issue an Electronic Ticket to the West, if the Ticket Operator does not directly offer such an opportunity.

8.2 When purchasing an Electronic Ticket, the Buyer in any case undertakes to indicate a valid e-mail address, telephone number, as well as his name and surname or the name and surname of the Ticket Recipient (and in some cases passport data, if this is required by the legislation of Ukraine and / or the Organizer / Principal). In case of failure to provide such information, as well as in case of providing false or invalid information, the Ticket Operator has the right to refuse the Buyer to purchase an Electronic Ticket.

8.3 The Buyer accepts and agrees that he is fully responsible for the notification of an erroneous or invalid e-mail address, as well as for the correctness of the data provided by him for the issuance of the Electronic Ticket. The Buyer has no right to make any claims to the Ticket Operator or its individual employees in connection with incorrect or incorrectly issued Electronic Ticket, if he is not personally convinced of the correctness of the data provided by him and the correctness of the Electronic Ticket during its registration.

8.4 In case of ordering an Electronic Ticket, the Buyer receives it by sending it by the Ticket Operator (Sub-Operator) to the e-mail address specified by the Buyer. To do this, the Ticket Operator (Sub-Operator) sends to the Buyer's e-mail a letter with an attachment in the form of an electronic document generated by the Ticketsbox Ticket Service system with a unique bar code to be printed by the Buyer or stored in the Buyer's technical device. provided that such a device allows the demonstration of an Electronic Ticket for control and scanning by the access control system at the venue) for presentation at the entrance. This document entitles the Buyer to a one-time visit to the relevant Event.

8.5 The Electronic Ticket is sent to the Buyer to the e-mail address specified by the Buyer only if the Buyer pays in full the cost of the Electronic Ticket, Service Fee (if charged) and Additional Services (if ordered by the Buyer). After full payment of the Electronic Ticket, Service Fee (if charged) and Additional Services (if ordered by the Buyer), the Buyer is also given access to the Electronic Ticket in the Buyer's personal account on the Ticket Operator's website www.ticketsbox.com.

8.6 The Buyer is obliged to print the Electronic Ticket independently and at his own expense. When printing an Electronic Ticket, the Buyer must ensure the proper quality of printing the Electronic Ticket. The Buyer shall be liable for all negative consequences related to non-fulfillment or improper fulfillment of this obligation by the Buyer, including the refusal of the Organizer / Principal to allow the Buyer to the West and the losses incurred by the Buyer in this connection.

8.7 The Buyer has the right, if it is expressly provided by the conditions of a particular Event and the Ticket Operator directly indicates such an opportunity at the time of registration of the Electronic Ticket on the Ticket Operator's website www.ticketsbox.com and / or Suboperator's website. , which is stored in the memory of the technical device owned by the Buyer, provided that such a device allows the demonstration of the Electronic Ticket for control (scanning) by the access control system at the venue of the Event.

8.8 All responsibility for the preservation and protection of the Electronic Ticket from copying, theft, destruction, etc. is borne solely by the Buyer. In case of copying the Electronic Ticket, access to the West will be opened on the basis of the Electronic Ticket, which will be presented first.

9. REFUND

9.1 Funds paid for Tickets are refundable to the Buyer only in case of cancellation, replacement or transfer of the Event and subject to receipt by the Ticket Operator from the Organizer / Principal of official information on cancellation, replacement or transfer of the Event and refund for tickets purchased for such Event.

9.2 Refunds are made exclusively by the Organizer / Principal. The ticket operator is not responsible for the timeliness and completeness of the return of funds by the Organizer / Principal to Buyers. In this case, the Organizer / Principal returns only the face value of the ticket. The cost of the Service Fee (if charged), the cost of Additional Services (if ordered by the Buyer) and the cost of Delivery of Tickets (if ordered by the Buyer) is non-refundable.

9.3 Information on the procedure, terms, time and place of return of Tickets, or the procedure for reviewing it is posted on the Ticket Operator's website www.ticketsbox.com and / or the sites of the Sub-Operator, Organizer / Principal.

9.4 Refunds in accordance with the terms of this Offer for Tickets purchased by the Buyer are made only for Tickets purchased through the Ticket Operator's website www.ticketsbox.com, the Sub-Operator's website and / or at the Points of Sale.

9.5 Cash is refunded only on condition of mandatory actual return by the Buyer of the purchased Ticket. Refunds for lost and damaged Tickets, as well as Tickets with any corrections or information hidden by any artificial means are not made.

9.6 By accepting this Offer, the Buyer confirms and agrees that the procedure and grounds for refund for tickets purchased under the terms of this Offer are brought to him in full, known and understood.

10. RIGHTS AND OBLIGATIONS OF THE PARTIES

10.1 The Buyer has the right to:

10.1.1 Independently from open sources provide information on the cost of Tickets for Events, the amount of the Service Fee and the cost of Additional Services from other official ticket operators, and based on the information received to decide to purchase Tickets from the Ticket Operator and / or use its services. Offers.

10.1.2 Obtain information on the rules of ticket sales, available ticket categories and other information related to the Events or related to their holding and which the Ticket Operator has within its powers, through the Ticket Operator's website www.ticketsbox.com, the Sub-Operator's website and / or Points of Sale, calls to the Ticket Operator and / or Sub-Operator, as well as in any other way determined by the Ticket Operator.

10.1.3 Select a specific Event and Tickets / Electronic Tickets from among those available, order Additional Services offered by the Ticket Operator / Sub-Operator and / or Ticket Operator / Sub-Operator partners.

10.1.4 Independently choose the method of purchasing and paying for the Ticket from those offered on the Ticket Operator's website www.ticketsbox.com and / or the Sub-Operator's website, at the Points of Sale. In this case, the Buyer is obliged to read the rules of use of one or another method of payment.

10.1.5 Optionally purchase a Ticket or Electronic Ticket, if the possibility of purchasing an Electronic Ticket for the relevant Event is provided by the Organizer / Principal and is offered on the Ticket Operator's website www.ticketsbox.com and / or the Suboperator's website, at the Points of Sale.

10.1.6 Optionally attend the Event on the basis of: presentation of a Ticket or Electronic Ticket printed on paper or an Electronic Ticket stored in the memory of a technical device owned by the Buyer, provided that such a possibility is provided by the conditions of the event. specific West.

10.1.7 To refuse to purchase a Ticket from the Ticket Operator / Sub-Operator until the moment of payment of the Order in accordance with the conditions stipulated by this Offer. Such refusal will entail termination of all obligations of the Ticket Operator / Sub-Operator before the Buyer.

10.1.8 Send feedback on the work of the Ticket Operator and / or Sub-Operator to the contacts posted on the Ticket Operator's website www.ticketsbox.com, the Sub-Operator's website, at the Points of Sale.

10.2 The Buyer is obliged to:

10.2.1 Familiarize yourself in detail with all the terms of this Offer and all the rules relating to the holding and attendance of a particular Event or in one way or another govern the relations of the Parties under this Offer, and accept them when purchasing a Ticket.

10.2.2 When placing an Order, provide complete and reliable information about himself, the Recipient of Tickets and third parties, including minors, in whose interests he acts. All responsibility for the accuracy and correctness of the data provided, as well as for actions in the interests of third parties, including minors, is borne by the Buyer. The Ticket Operator / Sub-Operator is not responsible for an incorrectly executed Order by the Buyer, if the Buyer is not personally convinced of its correctness.

10.2.3 Pay the cost of the Order in full.

10.2.4 Do not post, publish, transmit or disseminate in any way messages and other information of illegal (criminal) nature that may interfere with the Event, cause harm to other Buyers, Ticket Operator, Sub-Operators, Organizers or Principals of the Event, etc.

10.3 The ticket operator has the right to:

10.3.1 Require the Buyer to comply with all the terms of this Offer and the procedures for registration and payment of the Order according to the rules set forth in this Offer.

10.3.2 Refuse the Buyer from selling Tickets and providing other Services in case the Buyer refuses to accept the terms of this Offer or fails to comply with any of its terms.

10.3.3 Modify and adjust the operation of any software of the Ticketsbox Ticket Service system (website www.ticketsbox.com of other software products), stop or terminate the operation of software that ensures its operation in case of significant malfunctions, errors and failures, as well as to carry out preventive work and prevent cases of unauthorized access to it.

10.3.4 Establish and change the cost of its Services unilaterally and at any time.

10.3.5 Include in the cost of the Order and charge the Buyer the cost of the Service Fee, the cost of Additional Services (in case of their order by the Buyer), the cost of Delivery of Tickets (in case of its order by the Buyer).

10.3.6 Require the Buyer to pay the full cost of the Order before selling and / or transferring the Ticket to the Buyer.

10.3.7 Cancel the issued Order if it is not paid during the Booking Period. The canceled Order cannot be renewed for re-payment, except by creating a new Order by the Buyer.

10.3.8 Cancel the completed Order with notification of the Buyer, Organizer / Principal of the Event in case of detection by the Buyer or third parties of any fraudulent or other criminal acts with payment systems and funds, concealment, distortion of data, provision of inaccurate information by the Buyer, etc. .

10.3.9 Record telephone conversations with the Buyer with a warning to the Buyer when contacting the Contact Center of the Ticket Operator / Sub-Operator.

10.4 The ticket operator is obliged to:

10.4.1 Provide the Buyer with all necessary information about the Event, which he is endowed with for this purpose by the Organizer and / or the Principal and which he has within his competence.

10.4.2 Provide the Buyer with all necessary information regarding the ordering process, payment, receipt of Tickets, use of Additional Services and other issues related to the sale (sale) and purchase of Tickets under the terms of this Offer. Information published on the Ticket Operator's website www.ticketsbox.com and / or available at Points of Sale is considered exhaustive.

10.4.3 Notify the Buyer about changes in the terms of this Offer, other mandatory rules, changes in the cost of Tickets, the cost or list of Services and / or Additional Services of the Ticket Operator by posting such changes (posting a new version of relevant documents) / or relevant information on such changes on the Ticket Operator's website www.ticketsbox.com and at the Points of Sale.

10.4.4 Do not use the Buyer's personal data to send materials that are not related to the Services provided by the Ticket Operator, do not transfer them to third parties and do not use them for other purposes.

11. RESPONSIBILITY OF THE PARTIES

11.1 In case of non-fulfillment or improper fulfillment of their obligations, the Parties shall be liable in accordance with the legislation of Ukraine and the terms of this Offer.

11.2 The responsibility of the Ticket Operator in the process of providing Services to the Buyer is limited to the function of organizing and interacting between the Organizer / Principal and the Buyer in order to sell (sell) Tickets to the Buyer and provide Additional Services (if ordered by the Buyer), ie Services provided directly by within the scope of this Offer and under the conditions determined by it.

11.3 The Ticket Operator is not responsible for the organization, the fact and content of the Events, as well as for their compliance with the expectations of the Buyer and / or his subjective assessment. Any advice and recommendations provided to the Buyer, as well as any information (including descriptions, feedback) about the Event, venue, authors, performers, etc., posted on the website of the Ticket Operator www.ticketsbox.com, the sites of the Sub-Operators, partners and / or at the Points of Sale cannot be considered as providing any guarantees.

11.4 Placement on the Ticket Operator's website www.ticketsbox.com, Suboperators' sites, partners and / or in the Points of Sale of links to the sites of the Organizers / Principals, authors, performers, sites of any other third parties does not mean that the Ticket Operator approves and recommends viewing (acquaintance) of the content of such sites. The Buyer acknowledges and agrees that the Ticket Operator is not responsible for the content of such sites.

11.5 All rights to intellectual property, including but not limited to: information, press releases, articles, descriptions, graphics, images, works, slogans, audio and video materials, signs for goods and services, etc., placed on Ticket Operator's website www.ticketsbox.com, Suboperators' sites, partners, at Points of Sale, Tickets, advertisements, press releases, other information materials on any media, regardless of their form of expression, belong to Ticket Operator, Sub-Operators, Organizers / Principals respectively , partners, sponsors, authors, performers. The buyer is not entitled to use such intellectual property in any form and on any grounds. The buyer is responsible for the infringement of intellectual property rights and the consequences of such infringement in accordance with applicable law.

11.6 The ticket operator is not responsible for the postponement, replacement or cancellation of the Event, as well as for the preparation and conduct of the Event. The Ticket Operator is not an obligated person, including a party to the agreement concluded between the Organizer / Principal and the Buyer in connection with the latter's purchase of the Ticket.

11.7 The Ticket Operator shall not be liable for any damages, including lost profits and non-pecuniary damage that may be incurred by the Buyer as a result of misunderstanding and / or misunderstanding of information about the date and conditions of the Events, ordering, payment, receipt of Tickets. and use of the Services under the terms of this Offer.

11.8 The Ticket Operator shall not be liable for any direct or indirect damages incurred as a result of selling the Ticket or receiving the Services under the terms of this Offer, as well as as a result of unauthorized access to the Buyer's personal data.

11.9 The Ticket Operator is not responsible for the proper operation and security of information communication channels used by the Buyer to access the Ticket Operator's website www.ticketsbox.com and / or the Sub-Operator's website, as well as for storing information, including the Electronic Ticket received By the Buyer in accordance with the terms of this Offer.

11.10 The Ticket Operator is not responsible for the correctness of the data provided by the Buyer during the execution of the Order. The Buyer has no right to make any claims to either the Ticket Operator or its individual employees in connection with incorrect or incorrectly executed Order, if he is not personally convinced of the correctness of the data provided by him and the correctness of the Order during its execution.

11.11 The Parties shall be released from liability for full and / or partial non-fulfillment of their obligations under this Offer, if such non-fulfillment was the result of force majeure, ie extraordinary and unavoidable circumstances under these conditions. Circumstances of force majeure, in particular, include: natural disasters, hostilities, strikes, actions and decisions of public authorities, failures that occur in telecommunications and energy networks, and so on.

12. DISPUTE RESOLUTION

12.1 All disputes and disputes arising from this Offer or the agreements concluded on its basis shall be resolved with the obligatory observance of the claim procedure.

12.2 The claim must be submitted to the Ticket Operator in writing with the addition of documents substantiating it and the requirements set out therein, within no more than 10 (ten) calendar days from the date of the dispute. After the expiration of the specified term, the claims are not considered by the Ticket Operator. The submitted claim is considered by the Ticket Operator within a period not exceeding 10 (ten) calendar days.

12.3 In case of impossibility to reach an agreement, the dispute shall be considered in court at the location of the Ticket Operator.

12.4 On all issues not regulated by the terms of this Offer, the Parties are governed by the laws of Ukraine.

13. TERM OF THE OFFER

13.1 This Offer comes into force from the date of its placement on the Ticket Operator's website www.ticketsbox.com and is valid indefinitely. The provisions of this paragraph also apply to changes (additions) to this Offer.

This is a translation for reference, the legal consequences are borne only by the original in Ukrainian, which can be found at the link