Offer

Agreement for the sale (sale) of tickets for cultural, entertainment and sporting events (public offer of TICKETCRM LLC)

1. TIMELINE AND DEFINITION

1.1 In this Agreement (public offer) for the sale (sale) of tickets for cultural, entertainment and sporting events (hereinafter - the Offer), all of the following terms and definitions (both in singular and plural) are used in the following meanings:
1.2 "Offer" - this Agreement (public offer of TICKETCRM LLC) for the sale (sale) of tickets for cultural, entertainment and sporting events (hereinafter - "Events"), posted on the Ticketsbox Ticket service website, located on the Internet at: www.ticketsbox.com and/or available upon request of the Buyer at the Ticket Sales Points.
1.3 "Events" - any mass event of cultural, artistic, entertainment, educational, sports nature, including, but not limited to: hall, club or outdoor concerts, festivals, shows, holiday and entertainment programs, contests, fashion shows, film screenings, ballet, opera, plays, productions and other theatrical events, circus performances, attractions, exhibitions, fairs, sports competitions and any other sports events, tours, forums, performances, lectures, seminars, and any other events whose attendance is possible with a Ticket and/or Electronic Ticket.
1.4 "Ticket" - a printed document made on the Ticket form, which is formed exclusively with the Ticketsbox system and certifies the right to attend (pass, view, listen, etc.) the Event by its bearer, and contains all necessary information on the right to attend the Event (including, but not limited to: the name, date, time, place of the Event, the name of the Ticket buyer/recipient, Hall, Sector, Row, Place, additional information of technical, organizational or legal content, etc.)
Hereinafter in the text of this Offer, when referred to jointly or in the relevant context, the terms "Ticket/Tickets" may be understood to mean both Tickets executed on the Ticket Form and Electronic Tickets.
1.5 "Electronic Ticket" - an electronic document generated exclusively through the Ticketsbox service system, in which all the necessary information about the right to attend the Event (including, but not limited to: the name, date, time), venue of the Event, the name of the buyer/recipient of the ticket, hall, sector, row, seat, additional technical, organizational or legal information, the ticket price, the service fee, un
Availability of the service of forming the Electronic Ticket for a particular Event is regulated by the Ticket operator, the Organizer and/or the Principal and depends on the possibility of using an automated access control system at the Event venue based on barcode or QR-code reading and/or the possibility to obtain the Ticket directly at the Point of sale. / Points of sale at the venue of the Event prior to the start of the Event in accordance with the terms of this Offer.
1.6 "Ticket form" - a standard printed form of the Ticket, made with the help of the Ticketsbox service system, protected by a unique number, elements of holographic and/or other protection methods.
1.7 "Ticket Operator" - "TICKETCRM" LLC, authorized on the basis of respective agreements with the Organizer and/or Principal(s) to provide services related to the distribution, reservation, registration and sale (sale) of Tickets for Events using the Ticket service system "Ticketsbox", ticket sales points network, sub-operators, etc.
1.8 "Event Organizer" means a person authorized to organize and conduct events on the basis of appropriate agreements.
1.9 "Principal" is a person who entrusts the Ticketmaster, on behalf of the Organizer or on its own behalf, but in the interests of the Organizer, to provide services related to the distribution, distribution, reservation, registration and sale (sale) of Tickets for Events. The Principal may also be the Organizer.
1.10 "Point of sale". - The point of sale of the Tickets belonging to the Ticket operator and/or Sub-Operator, partners of the Ticket operator and/or Sub-Operator (ticket office, other equipped place for offline sales of the Tickets).
1.11 "Ticketsbox" Ticket service is the Ticket operator's own automated ticketing system (hardware and software complex), which consists of the website www.ticketsbox.com and other hardware and software products and is intended for booking and buying and selling Tickets for Events.
1.12 "Ticket's Nominal Value" - the value of the Ticket set by the "Principal/Organizer" for all Buyers.
1.13 "Service fee" - funds additionally charged by the Ticket operator from the Buyer for the services provided to the Buyer for the booking and issuance of Tickets, inseparably connected with the procedure of sale (sale) of Tickets through the Ticket service system "Ticketsbox" and at the Points of sale of Tickets.
The amount of the Service fee is set by the Ticket operator independently and is calculated as a percentage of the Nominal Cost of the Ticket or in another way determined by the Ticket operator.
1.14 "Buyer" - natural or legal person (persons) to whom the Ticket operator and/or Sub-Operators, under the terms and conditions set forth in this Offer, provide services for booking, executing and selling (selling) Tickets for the Events.
1.15. "Hall" - the room designed for the Event.
1.16 "Sector" - a sector in the Hall.
1.17 "Row" - a row in the Hall.
1.18 "Place" - a place in the Hall.
1.19 "Order" - one or more Tickets and Additional Services (when ordered by the Buyer), selected by the Buyer with the help of the Ticketsbox Ticketing service, united by a single identification number.
1.20 "Booking" - the Order, formed by the Buyer in the Ticketsbox service, which is pending payment by the Buyer.
1.21. "Ticket validity period" shall mean the period of time from the moment of placement of the Order in the Ticket service "Ticketsbox" to the moment of payment of the Order by the Buyer in accordance with the terms and conditions of this Offer. The validity period of the Booking is set by the Ticket operator for each Event separately. During the validity period of the Booking, the Tickets included in the Order are not available for use by other persons, except for the Buyer, who has issued this Order.
1.22 Cancellation - removal of Tickets from the Order with their automatic transfer to the free sale in the Ticketsbox Ticket service system. Cancellation of the Order is performed automatically if the Order is not paid after the expiration of the reservation period and in other cases stipulated by the conditions of this Offer or additional information on the website of the Ticketsbox Ticket service.
1.23 "Sub-operator" is a legal entity or individual entrepreneur who sells (sells, distributes) the Tickets to the Customers on behalf of the Ticket operator and on the basis of agreements concluded with the Ticket operator.
1.24 "Ticket Recipient" means the Buyer or a person authorized by the Buyer to receive the Tickets purchased by the Buyer, as well as having the right to exchange an E-Ticket for a Ticket in accordance with the terms and conditions of this Offer.
1.25 "Delivery" is an additional paid service for moving, transporting, forwarding or addressed delivery of the Tickets to the Buyer (Recipient). The cost of delivery is not covered by the amount of the Service Fee and is ordered by the Buyer for a separate fee, the amount of which is determined by the Ticket Operator/Sub-operator and/or partners of the Ticket Operator/Sub-operator.
1.26 "Additional services" - other services, the cost of which is not covered by the amount of the Service fee, but which the Ticket operator/Sub-operator and/or partners of the Ticket operator/Sub-operator can provide to the Customer additionally upon their order for a separate fee, the amount of which is determined by the Ticket operator/Sub-operator and/or partners of the Ticket operator/Sub-operator independently. Information about the types of additional services and their prices is published on the website of the Ticket operator www.ticketsbox.com, website of Sub-operator and/or partners of the Ticket operator/Sub-operator.
1.27 "Contact Center" - the contact center of the Ticket operator/Sub-operator, working at the telephone numbers indicated on the website of the Ticket operator www.ticketsbox.com and/or at the Points of sale of the Ticket operator/Sub-operator.

2. GENERAL PROVISIONS

2.1 The present Offer is the main document regulating the relations between the Buyer and the Ticket operator, conditions and order of sale of the Tickets, as well as the rights and obligations arising in this connection between the Ticket operator and the Buyer.
2.2 Tickets are sold to Buyers exclusively on the terms of this Offer and only in case of full and unconditional acceptance of the terms of this Offer by the Buyer (acceptance of the Offer). Partial acceptance, as well as acceptance on other conditions is not allowed. Use by the Buyer of the Ticket operator's services under the conditions proposed in this Offer is evidence of acceptance of the terms of this Offer in full and conclusion of the corresponding agreement between them (part 2 of Article 638 of the Civil Code of Ukraine).
2.3 If the Buyer does not accept in full the terms of this Offer, the sale of Tickets is not made. Purchased Tickets cannot be returned by the Buyer on the basis of the Buyer's disagreement with the terms of this Offer after its acceptance and payment for the Ticket. Refunds for the Tickets purchased by the Buyer are possible only in cases, in the manner and on the terms set out in this Offer.
2.4 Legal entities when purchasing the Tickets from the Ticket operator make their payment by agreement with the Ticket operator in any way not prohibited by the legislation of Ukraine. In this case, the Rules of this Offer are valid, unless otherwise directly stipulated in the relevant agreement between the ticket operator and the legal entity.
2.5 The ticket operator has the right to make changes to this Offer at any time. Such changes in any case are published and made known by posting these changes (the text of the modified Offer) on the website of the Ticket operator www.ticketsbox.com and/or in the Points of sale. The Buyer's use of the Ticket operator's services after making changes to this Offer means the acceptance of the Offer with regard to the changes made.
2.6 The Ticket operator has the right to terminate this Offer at any time without prior notice to the Buyer in case the Buyer violates the terms of this Offer and/or other mandatory rules of using the services of the Ticket operator.
2.7 The terms and conditions of this Offer are valid for the Buyers placing Orders and paying for the Tickets through the Ticket operator's website www.ticketsbox.com and/or Sub-Operator's website, as well as for the Buyers purchasing the Tickets at the Points of sale, and do not depend on the form of payment.

3. THE SUBJECT OF THE OFFER

3.1 The subject of this Offer is to provide the Buyer with services related to the booking, execution and sale (sale) of Tickets for the Events in the manner and on the terms and conditions stipulated by this Offer (hereinafter referred to as the "Services").
3.2 The Ticket operator is responsible to the Buyer only for the quality of the Services provided within the limits of this Offer and on the conditions determined by it. The Ticket operator is not responsible for its failure to provide the Services and to sell the Tickets under other conditions than those provided by this Offer.
3.3 Ticket operator is not responsible for any actions of the Organizer/Principal and/or other persons acting in their name and on their behalf or in their own name on their behalf, related to the organization and holding of events, as well as for the organization of events, the fact of their holding and the content of events.
3.4 In accordance with the provisions of the Law of Ukraine On Personal Data Protection No. 2297-VI of 01.06.2010. The Buyer acknowledges and agrees with the provision to the Ticket operator and/or Sub-operator his personal data, and equally with this personal data of third parties, specified by the Buyer and received by the Ticket operator in the process of ordering and selling Tickets, in particular: full name, sex, contact telephone number, city, delivery address (in case of providing Ticket delivery services), e-mail address, etc.
The Buyer and the Buyer's specified third parties give explicit consent to the Ticket operator/Sub-operator to process such data in accordance with the laws of Ukraine in connection with the provision of the Services and/or Additional services stipulated by this Offer, including for the purpose of the Buyer and the third parties specified by the Buyer. advertising messages about such Services and/or Additional services and Events, Tickets for which are sold by the Ticket operator/Sub-operator.
The Buyer guarantees and is responsible for the fact that all personal data specified and reported by the Buyer when placing the Order, are voluntarily provided by the Buyer and the third parties specified by the Buyer, and that all these persons, as well as the Buyer himself, are familiar with and agree with the terms of this Offer.
Due to the fact that the processing of the Buyer's personal data is carried out in connection with the performance of the contract concluded on the terms of this Offer, the Buyer's consent to the processing of his personal data is not required. The term of use of the provided personal data is indefinite.

4. ACCEPTANCE OF THE OFFER

4.1 Buyer's acceptance of the terms of this Offer (acceptance of the Offer) shall be made by the Buyer by taking any action under the provisions of paragraph 4.3 of this Offer or by the Buyer's use of any Services in accordance with the terms specified in this Offer (part 2 of Article 642 of the Civil Code of Ukraine).
4.2 The acceptance of the offer shall be full and unconditional and shall be carried out by the Buyer voluntarily. Partial acceptance, acceptance with a reservation or acceptance on other conditions is not allowed. Prior to the acceptance of the Offer, the Buyer should make sure that all the terms of this Offer are clear to him and that he accepts them unconditionally and in full.
4.3 Performance of any actions stipulated by the provisions of this paragraph, as well as use by the Buyer of any services of the Ticket operator on the conditions offered in this Offer, means full and unconditional acceptance by the Buyer of all conditions of this Offer in their entirety, without any exceptions. The Buyer shall not be subject to any limitations, reservations and/or restrictions and shall be equal to the conclusion of a written contract between the Buyer and the Ticket operator.
The Buyer accepts the terms of this Offer both when purchasing a Ticket through the Ticket Operator's website www.ticketsbox.com and/or Sub-Operator's website, as well as by phone or at the Points of sale by performing the following actions:
4.3.1 When ordering Tickets using the Ticket operator's website www.ticketsbox.com and/or the Sub-operator's website:
(a) Accessing the Ticket Operator's website www.ticketsbox.com and/or the Sub-Operator's website;
b) selection of a particular Event and Tickets from those available at the time of the Buyer's application;
c) providing the contact phone number, e-mail address, last name and name of the Buyer (Recipient) of the Tickets, address and time of delivery (when ordering Delivery of the Tickets) by filling in and sending the appropriate form;
d) to pay for the Order using one of the methods offered.
4.3.2 When ordering Tickets by phone:
a) Call the Contact Center of the Ticket Operator and/or Sub-Operator;
b) selection with the help of the Contact Center operator of a particular Event and Tickets from those available at the time of the Buyer's request;
c) providing the Contact Center operator with the contact phone number, e-mail address, last name and name of the Buyer (Recipient) of the Tickets, address and time of delivery (when ordering the Delivery of the Tickets);
d) to pay for the Order using one of the methods offered.
4.3.3. when purchasing Tickets at ticket offices and other Points of sale:
a) selection of a particular Event and Tickets from those available at the time of the Buyer's application;
b) payment of the Order in full at the point of sale.
4.4 When ordering the Tickets by phone or at the Points of sale it is considered that the Buyer has been previously acquainted with the terms of this Offer by any publicly available means - on the website of the Ticket operator www.ticketsbox.com and/or the website of Sub-operator, at the Point of sale, etc.
4.5 In cases separately determined on the Ticket Operator's website www.ticketsbox.com and/or the Sub-Operator's website, at the Ticket Operator's and/or Sub-Operator's Points of Sale, Tickets for a particular Event may be purchased and paid for exclusively by one or more methods from those provided in this Offer, and exclusively by Tickets or Electronic Tickets.
4.6 By accepting this Offer, the Buyer acknowledges and agrees that he understands all the terms and conditions of this Offer and is aware of the consequences of non-compliance.
4.7 The Buyer also confirms and agrees that prior to taking actions indicating the acceptance of this Offer, he has fully read (and acquainted third parties in case he acts on behalf or in the interests of such third parties) the terms of this Offer.
4.8 By accepting this Offer, the Buyer acknowledges and agrees that the purchase of Tickets under the terms of this Offer and attendance at the Events shall be subject to mandatory compliance with the age restrictions established by the Event Organizers/Principals. By accepting this Offer, the Buyer guarantees that he/she has read in advance (as well as acquainted third parties in case he/she acts on behalf or in the interests of such third parties) the age restrictions of the Event for which he/she buys the Tickets. All negative consequences of non-compliance with this condition shall be the sole responsibility of the Buyer.
4.9 By accepting this Offer, the Buyer confirms his legal capacity and capability, valid intention and free will to accept this Offer on the conditions stated in it, absence of any compulsion and any restrictions to accept this Offer, full understanding of the terms and conditions in this Offer, lawful use of the bank payment card and funds to pay for any Services which are the subject of this Offer, and also realizes and confirms his responsibility for obligations,
4.10 The Buyer confirms and agrees that all actions (omissions) of its representatives, if acting on behalf or in the interests of the Buyer, are made with his knowledge and in the interests of the Buyer, and if the Buyer himself acts on behalf or in the interests of third parties, so the third parties are duly informed about it. The ticket operator is not responsible for the actions (omissions) of the Buyer's representatives, as well as is not responsible for the actions (omissions) of the Buyer on behalf and/or in the interests of third parties.

5. PROCEDURE FOR MAKING PAYMENTS

5.1 After performing the actions specified in paragraph 4.3 of this Offer, the Buyer, depending on the method of acquisition of the Tickets selected by him, makes payment for the Order by the method of payment corresponding to such method of acquisition and within the time limits established by the Ticket operator for a particular Event.
5.2 When tickets are purchased at the point of sale, payment for the tickets and their issuance (unless the Buyer orders delivery of the tickets to another address) is made on the spot.
5.3 The Buyer shall pay for the Tickets, including the cost of the Service fee (if charged) and Additional services (if ordered by the Buyer) by their 100% prepayment at the time and in any way (unless otherwise provided for a particular Event), from among those offered by the Ticket operator, information about which is posted on the website and/or at the Points of sale of the Ticket operator and/or Sub-Operator, or is reported to the Buyer by the operator of the Contact center of the Ticket operator and/or Sub-Operator.
5.4 The payment is considered to be made by the Buyer at the moment of receipt of funds either to the settlement account of the Ticket operator (Sub-operator), or to the cash desk at the point of sale of the Ticket operator (Sub-operator), or to the official representative of the Ticket operator (Sub-operator) when the Buyer arranges the delivery of the Tickets.
5.5 In case of payment by payment card, the Buyer shall use the payment card issued in the name of the Buyer. In this case, the Ticket operator shall have the right to demand from the Buyer the submission of the Buyer's original identity documents. The payment is not accepted and the Order is cancelled if the Buyer violates the conditions of payment under the laws of Ukraine.
5.6 After payment of the Order, the Buyer either receives the Ticket on-site at the point of sale, or by arranging its delivery to the specified address for a fee, or independently prints the Electronic Ticket received by e-mail, or records the Electronic Ticket in the memory of a technical device owned by the Buyer, provided that such device allows for the possibility of displaying the Electronic Ticket for control and scanning by the access control system at the venue of the Event and that such possibility is provided for in the Order.
5.7 When ordering a Ticket using the website of the Ticket operator www.ticketsbox.com or the website of Sub-operator, Contact Center of the Ticket operator or Sub-operator, the Buyer is informed (or sent by SMS message and/or letter to the contact phone number and/or e-mail address specified by the Buyer) of the identical number of the Order, which the Buyer must tell (if necessary, along with his name and surname) when receiving the Ticket at the point of sale or when receiving the Ticket at its delivery.)
5.8 Electronic Ticket can be received by the Buyer only at independent formation of the Order by the Buyer directly on the website of the Ticket operator www.ticketsbox.com or website of the Sub-operator and payment of the Order only by bank card or other cashless way offered by the Ticket operator (Sub-operator), information about which is placed on the website of the Ticket operator www.ticketsbox.com or website of the Sub-operator.
5.9 After the Buyer has paid for the Order in accordance with the terms of this Offer, the Order is deemed completed, the Tickets are sold, and the Buyer has the right to attend the Event.
5.10 In case of non-payment or incomplete payment for the Order during the Booking Period, the Tickets are considered unsold and the Order is cancelled.

6. TICKET DELIVERY

6.1 Ticket delivery service is an additional service of the Ticket operator (Sub-operator) and/or partners of the Ticket operator (Sub-operator), which is not covered by the amount of the Service fee and is ordered by the Buyer for a separate fee, the amount of which is determined by the Ticket operator (Sub-operator) and/or partners of the Ticket operator (Sub-operator).
6.2 Ticket delivery cost, procedure and rules of ticket delivery, as well as other essential information regarding ticket delivery is posted on the website of the Ticket operator www.ticketsbox.com and/or website of Sub-operator, partners of the Ticket operator and/or Sub-operator, at the Points of sale of the Ticket operator and/or Sub-operator, partners of the Ticket operator and/or Sub-operator and is an integral part of this Offer.

7. REPLACEMENT, CANCELLATION OF ORDER

7.1 If the Organizer/Principal changes the arrangement of the Seats in the Hall, their number, etc., the Ticket operator may replace the Buyer's Seat in the Hall with another Seat of similar value.
7.2 Cancellation of the Buyer's Order occurs in the following cases:
- Buyer's refusal to pay for the Order;
- failure to pay for the Order in full before the end of the Booking Period;
- failure to pay for the Order in full within 15 (fifteen) minutes after registration of the Order using the online acquiring service;
- failure to pay for the Order in full within 24 (twenty-four) hours after the Order is placed, provided that payment is to be made through a terminal;
- impossibility to transfer the Tickets to the Buyer because of the absence of the Buyer (Ticket Recipient) at the address specified by the Buyer when ordering the Ticket delivery service.

8. CERTAIN PROVISIONS REGARDING ELECTRONIC TICKETS

8.1 The Buyer acknowledges and agrees that the eTicket may be purchased only for the events, the conditions of which and the relevant instructions of the organizers/principals expressly provide for the possibility of attending them on the basis of eTickets. The Buyer shall not have the right to require the Ticket operator to issue an eTicket for the Event, if the Ticket operator does not directly offer such an opportunity.
8.2 When purchasing the Electronic Ticket, the Buyer in any case shall be obliged to specify a valid e-mail address, phone number, as well as his first and last name or surname and first name of the recipient of the Ticket (and in some cases passport data, if required by the legislation of Ukraine and/or the Organizer/Principal). If such information is not provided, as well as if false or invalid information is provided, the Ticket operator has the right to refuse the Buyer to purchase the Electronic Ticket.
8.3 The Buyer accepts and agrees that he is fully responsible for the communication of false or invalid e-mail address, as well as for the accuracy of the data provided by him for the issuance of the e-ticket. The Buyer has no right to make any claims neither to the Ticket operator, nor its individual employees in connection with incorrectly or incorrectly issued E-Ticket, if he is not personally convinced of the correctness of the data provided by him and the correctness of the E-Ticket at the time of its issuance.
8.4 In case of ordering an E-Ticket, the Buyer receives it by sending it by the Ticket operator (Sub-Operator) to the e-mail address specified by the Buyer. For this purpose, the Ticket operator (Sub-Operator) sends to the Buyer's email with an attachment in the form of an electronic document with a unique bar code, which should be printed out by the Buyer or written into the memory of the Buyer's technical device (provided that such device allows the possibility of displaying an electronic ticket for control and scanning by the access control system at the place of the Event) to be presented at the entrance. This document shall entitle the Buyer to a single visit to the relevant Event.
8.5 The Electronic Ticket is sent to the Buyer to the e-mail address specified by the Buyer only when the Buyer fully pays the cost of the Electronic Ticket, the Service fee (if any) and additional services (if ordered by the Buyer). After full payment of the cost of the Electronic Ticket, Service fee (if charged) and additional services (if ordered by the Buyer), the Buyer is also given access to the Electronic Ticket in the Buyer's personal account on the site of the Ticket operator www.ticketsbox.com.
8.6 The Buyer is obliged to print the E-Ticket independently and at his own expense. When printing the E-Ticket, the Buyer must ensure the correct quality of printing of the E-Ticket. The Buyer shall be solely responsible for all negative consequences associated with the failure to fulfill or improper fulfillment of this obligation by the Buyer, including the refusal of the Organizer/Principal to admit the Buyer to the Event and the losses incurred by the Buyer in connection therewith.
8.7 The Buyer shall have the right, if this is expressly provided for by the conditions of a particular Event and the Ticket operator expressly states that it is possible at the time of issuing an E-Ticket on the Ticket operator's website www.ticketsbox.com and/or the Sub-Operator's website, to show the E-Ticket stored in the memory of a technical device owned by the Buyer, provided that such device allows for the display of the E-Ticket for control (scanning) by the access control system in the place of testing.
8.8 The Buyer shall be solely responsible for the safety and protection of the E-Ticket from copying, theft, destruction, etc. In the case of copying the e-ticket, the access to the Event shall be granted on the basis of the e-ticket, which will be presented first.

9. RETURN OF FUNDS

9.1 The funds paid for the Tickets shall be refundable to the Buyer only if the Event is cancelled, replaced or postponed and provided that the Ticket operator receives official information from the organizer/principal on the cancellation, replacement or postponement of the Event and on the refund procedure for the Tickets purchased for such Event.
9.2 Refunds are made exclusively by the Organizer/Principal. The Ticket operator is not responsible for the timeliness and completeness of the refund by the Organizer/Principal to the Buyers. In this case the Organizer/Principal shall refund only the Nominal Cost of the ticket. The cost of the Service fee (in case of its collection), the cost of Additional services (if ordered by the Buyer) and the cost of Ticket delivery (if ordered by the Buyer) are not subject to refund.
9.3 Information about the procedure, terms, time and place of the return of the Tickets or the procedure for familiarization with it is posted on the website of the Ticket operator www.ticketsbox.com and/or websites of the Sub-Operator, the Organizer/Principal.
9.4 Refunds in accordance with the terms of this Offer for the Tickets purchased by the Buyer are made only for the Tickets purchased through the Ticket operator's website www.ticketsbox.com, the Sub-Operator's website and/or at the Points of sale.
9.5 Money is refunded only upon the Buyer's compulsory actual return of the purchased Ticket. No refunds for lost and damaged Tickets, as well as for Tickets with any corrections or information hidden by any artificial means, shall be made.
9.6 By accepting this Offer, the Buyer confirms and agrees that the procedure and grounds for the refund of the Tickets purchased under this Offer have been communicated to him in full, known and understood.

10. SEPARATE PROVISIONS FOR REFUNDS AND CANCELLATION OF PAYMENTS USING PAYMENT CARDS . CHERGEBACK

10.1 In case of payment by payment card, the Buyer shall be obliged to use the payment card in accordance with the requirements of the legislation of Ukraine and the terms of the agreement concluded by the Buyer with the issuer of his payment card. The Buyer shall not allow the use of his payment card by persons who do not have the right or authority to do so, as well as to prevent the use of payment cards of other persons, if the Buyer has no right or authority to do so. The Buyer undertakes to independently, without involving the Ticketmaster, compensate all losses and satisfy all claims of third parties related to non-compliance by the Buyer with this condition. The Buyer shall be solely responsible for the use of its payment cards and payment cards of other persons when using the Ticketsbox Ticket service.
10.2 In case of using the payment card for payments, the Buyer confirms that he is aware of all applicable tariffs for servicing his payment card and the rules for using his payment card, established by the issuer of his payment card.
The Buyer confirms that he understands that if he uses credit funds to transfer funds and perform other payment operations, the issuing bank of his payment card may charge the Buyer additional fees for the use of credit funds.
The Buyer also confirms that he understands that the Ticket operator does not control and does not influence in any way the charging and collection of any commissions from the Buyer by the issuer of the Buyer's payment card and is not responsible for the Buyer's awareness of the current tariffs for servicing his payment card and the rules of using his payment card, established by the issuer of his payment card. In any case, the Buyer is obliged to get acquainted with such tariffs and rules independently.
10.3 In order to make payments with the payment card, the Buyer's payment card must have the ability to make Internet payments. All settings of the Buyer's payment card for Internet payments are provided independently by the Buyer through the issuer of his payment card.
10.4 By using the Ticketsbox Ticket service, the Buyer confirms that he is familiar with all types and amounts of payments, fees and commissions that are paid and/or may be paid by the Buyer or deducted from his account in connection with the use of the Ticketsbox Ticket service. The Buyer confirms that he/she understands the purpose of such payments and the basis for the transfer and/or debiting of the corresponding amounts from his/her account. The Buyer consents to the transfer and/or debiting of funds from his account by means of Internet payment systems belonging to financial companies or other financial institutions engaged by the Ticket operator. The Buyer confirms that such transfers and/or debiting of funds from his account in connection with the use of the Ticketsbox service is fully in his interest and his internal expression of will.
The Buyer agrees that in order to be able to accept online payments the Ticket operator reserves the right at its own discretion to engage financial companies or other financial institutions that provide payment transfer services, other financial services, as well as relevant information and technological services through their own online payment systems. The Buyer shall familiarize himself with the list of such financial companies or other financial institutions and their Internet payment systems used by the Ticket operator on the website and/or in the mobile application of the Ticketsbox service.
The Buyer agrees that when carrying out transfer operations and/or debiting its account by means of the Internet payment system of the financial company or other financial institution engaged by the Ticket operator, such financial company or financial institution may charge an additional fee from the Buyer at the rates established by such financial company or financial institution, which the Buyer shall be familiar with on the website of the relevant financial company or other financial institution.
In this case, the Buyer also agrees that the Ticket operator is not responsible for the absence of its ability to offer the Buyer the services of other financial companies or institutions, except as indicated on the website and/or in the mobile application of the Ticketsbox service for making online payments.
10.5 By paying for his Order by payment card, the Buyer confirms that he has been proved by the Ticket operator and he fully and clearly understands what payments, fees and commissions are included in the cost of his Order, what amounts such payments, fees or commissions consist of and their purpose. By paying for the Order issued by him by means of a payment card, the Buyer gives his unambiguous and unconditional consent to the transfer and/or debiting of the entire amount from his account, necessary to pay for the Order issued by him, and confirms that such transfers and/or debiting of funds from his account fully correspond to his interests and internal expression of will.
10.6 By paying for his Order with the payment card and using the Ticketsbox service, the Buyer confirms that he understands that the Ticket operator provides the Buyer with services exclusively related to the booking, execution and sale (sale) of Tickets for the Events. The Buyer also understands and agrees that the Ticket operator is responsible to the Buyer for providing only these services to him and only in the manner and on the terms, which are specified in this Offer. The Buyer also understands and agrees that these Services are considered to be provided to him by the Ticket operator respectively after booking, registration, sale, receipt, delivery (in case of its order) of the Tickets to the Event chosen by the Buyer in the order and on the terms specified in this Offer.
The Buyer also understands and agrees that the Ticket Operator shall not be liable for any actions of the Event Organizer/Principal (other persons acting on their behalf and on their behalf or on their own behalf on their behalf) related to the organization and holding of the Event in . The Buyer understands and agrees that the responsibility of the Ticket operator in the process of providing the Services defined in this Offer is limited to the function of organizing and implementing the interaction between the Event Organizer/Principal and the Buyer for the purpose of selling (selling) the Tickets and providing the Additional Services (in case the Buyer orders them), that is, the Services provided directly by the Ticket operator within this Offer and on the conditions defined by it.
The Buyer understands and agrees that the Ticket operator is not responsible for the very organization, preparation, actual holding and content of the Event, as well as for compliance of the Event with the Buyer's expectations and/or his subjective assessment. The Buyer also understands and agrees that the Ticket operator is not responsible for the postponement, replacement or cancellation of the Event.
10.7 In view of the above, the Buyer confirms that he understands and agrees that the postponement, replacement or cancellation of the Event, failure to meet the expectations of the Buyer and/or his subjective assessment, incorrectly executed by the Buyer Order (the event or date of the Event, its venue, incomplete, incorrect, inaccurate or incorrect data provided by the Buyer, etc.) shall not cancel the fact of provision to the Buyer by the Ticket operator of the Service, related to booking, registration and sales
The Buyer confirms that he understands that in case of postponement, replacement or cancellation of the Event, the Buyer shall be entitled to a refund by the Organizer/Principal in the manner and on the terms specified in this Offer. The Buyer also understands and agrees that the improper execution of the Order by the Buyer (the Event or the date of the Event chosen by the Buyer, its venue, incomplete, incorrect, inaccurate or incorrect data provided by the Buyer, etc.) and the consequences of such improper execution shall be the sole responsibility of the Buyer. The ticket operator shall not be responsible for the accuracy of the Buyer's Order, if the Buyer has not personally verified its correctness.
The Buyer also confirms that it understands and agrees that both the circumstances mentioned in this paragraph (postponement, replacement or cancellation of the Event, improper execution of the Order by the Buyer, etc.) and other similar circumstances are not the basis and do not give the Buyer the right to refund and cancel payments using a payment card (chargeback).
In this regard, the Buyer agrees that in any case of disagreement with any payment or deduction of any amount from his account when using the Ticketsbox Ticket service, the Buyer shall immediately contact the Ticket operator to resolve the dispute to any arbitration or judicial authorities. At the same time, the Buyer undertakes to provide the Ticket operator with all necessary evidence and information justifying the Buyer's disagreement and undertakes not to abuse the right to refund and payment cancellation (chargeback) and/or protest or appeal the payment transactions made by the Buyer using his or her payment card.
The buyer also agrees that pre-trial dispute resolution is mandatory in such cases.

11. RIGHTS AND OBLIGATIONS OF THE PARTIES

11.1 The Buyer has the right:
11.1.1 Independently obtain information from public sources about the cost of Tickets for the Events, the amounts of the Service fee and the cost of Additional services from other official ticket operators, and guided by the information obtained, make a decision to purchase Tickets exactly from the Ticket operator and/or use its services on the terms and conditions of this Offer.
11.1.2 Receive information about the rules of Ticket sales, available categories of Tickets and other information related to the Event or related to their conduct, which is owned by the Ticket operator within its authority, through the Ticket operator website www.ticketsbox.com, the website of Sub-Operator and/or Points of sale, calling the Ticket operator and/or Sub-Operator, as well as in any way determined by the Ticket operator.
11.1.3 Choose a particular Event and Tickets/Electronic Tickets from those available, order Additional Services offered by the Ticket Operator/Sub-operator and/or partners of the Ticket Operator/Sub-operator.
11.1.4 Independently choose the method of purchase and payment for the Ticket from among those offered on the website of the Ticket operator www.ticketsbox.com and/or website of the Sub-Operator, at the Points of sale. Thus the Buyer is obliged to familiarize independently with rules of use of this or that method of payment.
11.1.5 Buy a Ticket or E-Ticket at their option, if the possibility to purchase an E-Ticket for the relevant Event is provided by the Organizer/Principal and offered on the Ticket operator's website www.ticketsbox.com and/or the Sub-Operator's website, at the Points of sale.
11.1.6 To attend the Event at his choice on the basis of: presentation of the Ticket or the Electronic Ticket printed on paper, or the Electronic Ticket stored in the memory of the technical device owned by the Buyer, provided that such possibility is provided by the conditions of a particular Event.
11.1.7 To refuse to purchase the Ticket from the Ticket operator/sub-operator before the moment of payment for the Order in accordance with the conditions stipulated by this Offer. Such a refusal will result in the termination of all obligations to the Buyer by the Ticket Operator/Sub-operator.
11.1.8 Send feedback about the work of the Ticket operator and/or Sub-Operator to the contacts on the website of the Ticket operator www.ticketsbox.com, the website of the Sub-Operator, at the Points of sales.
11.2 The Buyer shall:
11.2.1 To familiarize in detail with all the terms and conditions of this Offer and all the rules relating to the conduct and attendance of a particular Event or otherwise regulating the relationship of the Parties under this Offer, and to accept them when making the purchase of a Ticket.
11.2.2 When placing the Order, provide full and accurate information about himself, the Recipient of Tickets and third parties, including minors, in whose interests he acts. All responsibility for the accuracy and correctness of the provided data, as well as for the actions in the interests of third parties, including minors, is borne by the Buyer. The Ticket Operator/Sub-Operator shall not be liable for the Buyer's incorrectly executed Order if the Buyer has not personally verified its correctness.
11.2.3 Pay in full the cost of the Order.
11.2.4 Not to post, publish, transmit or distribute in any way notices and other information of illegal (criminal) nature, which may interfere with the Event, harm other Customers, the Ticket operator, Sub-operators, the Organizers or Principals of the Event, the like.
11.3 The ticket operator has the right:
11.3.1 Require the Buyer to comply with all terms and conditions of this Offer and the procedures of registration and payment for the Order in accordance with the rules set out in this Offer.
11.3.2 Refuse to sell Tickets and provide other Services to the Buyer if the Buyer refuses to accept the terms of this Offer or fails to comply with any of its conditions.
11.3.3 Modify and adjust the operation of any software of the Ticketsbox Ticket service system (website www.ticketsbox.com of other software products), stop or terminate the software that ensures its operation in case of significant malfunction, errors and failures, as well as for the purpose of preventive maintenance and prevention of unauthorized access to it.
11.3.4 Set and change the cost of its Services unilaterally and at any time.
11.3.5 Include in the price of the Order and charge from the Buyer the cost of the Service fee, the cost of Additional services (in case of their order by the Buyer), the cost of Ticket delivery (in case of its order by the Buyer).
11.3.6 Require from the Buyer the full payment of the cost of the Order before the sale and/or transfer of the Ticket to the Buyer.
11.3.7 To cancel the issued Order if it is not paid during the period of validity of the reservation. The cancelled Order cannot be restored for re-payment, except by creating a new Order by the Buyer.
11.3.8 To cancel the issued Order with notification of the Buyer, the organizer/principal of the Event in case of detection by the Buyer or third parties of any fraudulent or other criminal actions with payment systems and means, concealment, distortion of data, provision by the Buyer of false information, etc.
11.3.9 To record telephone conversations with the Buyer with notification of the Buyer at his request to the Contact Center of the Ticket operator / Sub-operator.
11.4 The ticket operator is obliged:
11.4.1 Provide the Buyer with all necessary information about the Event, which the Organizer and/or the Principal have for that purpose and which they possess within their competence.
11.4.2 Provide the Buyer with all necessary information concerning the ordering procedure, payment, receipt of Tickets, use of Additional services and other issues related to the sale (sale) and purchase of Tickets on the conditions of this Offer. The information published on the website of the Ticket operator www.ticketsbox.com and/or available at the Points of sale is considered to be exhaustive.
11.4.3 Notify the Buyer of changes in the conditions of this Offer, other binding rules, changes in the Ticket price, cost or list of Services and/or Additional services of the Ticket operator by posting such changes (posting the new edition of the relevant documents, in which these changes were made) and/or relevant information about such changes on the website of the Ticket operator www.ticketsbox.com and at the Points of sale.
11.4.4 Not to use the Buyer's personal data for sending materials that are not related to the Services provided by the Ticket operator, not to transfer them to third parties and not to use them for other purposes.

12. RESPONSIBILITY OF THE PARTIES

12.1 In case of non-performance or improper performance of their obligations, the Parties shall be liable in accordance with the legislation of Ukraine and the terms of this Offer.
12.2 The responsibility of the Ticket operator in the process of providing the Services to the Buyer is limited to the function of organizing and implementing the interaction between the Organizer/Principal and the Buyer for the purpose of selling (selling) the Buyer Tickets and providing him the Additional services (if ordered by the Buyer), i.e. directly by the Ticket operator within this Offer and on certain conditions.
12.3 The ticket operator is not responsible for the organization, the fact of the events and their content, as well as for their compliance with the expectations of the Buyer and/or his subjective assessment. Any advice and recommendations given to the Buyer, as well as any information (including descriptions, reviews) regarding this or that Event, venue, authors, performers, etc., posted on the Ticket operator's website www.ticketsbox.com, websites of Sub-operators, partners and/or at the Points of sale, cannot be considered as providing any guarantees.
12.4 Placing links to the websites of Organizers/Participants, authors, performers, any other third parties on the Ticket operator's website www.ticketsbox.com, websites of Sub-operators, partners and/or Points of sale does not mean that the Ticket operator approves and recommends for viewing (reviewing) the content of such websites. The Buyer acknowledges and agrees that the Ticket operator is not responsible for the content of such sites.
12.5 All intellectual property rights, including but not limited to: information, press releases, articles, descriptions, graphics, images, works, slogans, audio and video materials, marks for goods and services, etc. The information on the website of the Ticket operator www.ticketsbox.com, websites of Sub-operators, partners, at the Points of sale, on the Tickets, advertisements, press releases, other information materials on any media, regardless of their form of expression belong to the Ticket operator, Sub-operators, organizers/principals, partners, sponsors, authors, performers, respectively. The Buyer is not granted the right to use such intellectual property in any form or basis. The Buyer is responsible for violation of intellectual property rights and the consequences of such violation in accordance with applicable law.
12.6 The Ticket operator is not responsible for the postponement, replacement or cancellation of the Event, as well as for the preparation and holding of the Event. The Ticket operator shall not be an obligated person, including a party to the agreement concluded between the Organizer/Principal and the Buyer in connection with the purchase of the Ticket by the latter.
12.7 The Ticket operator is not responsible for any losses, including lost profits and moral damage, which may be incurred by the Buyer as a result of his misunderstanding and/or misunderstanding of the information about the date and conditions of the Event, the order of registration, payment, receipt of Tickets and use of the Services under the terms of this Offer.
12.8 Ticket operator is not responsible for any direct or indirect losses resulting from the sale of the Ticket or receipt of the Services under the terms of this Offer, as well as from unauthorized access to the Buyer's personal data.
12.9 The Ticket operator is not responsible for the proper operation and security of information communication channels used by the Buyer to address the site of the Ticket operator www.ticketsbox.com and/or the site of the Sub-operator, as well as for the safety of information, including the Electronic Ticket, received by the Buyer under the terms of this Offer.
12.10 The Ticket operator is not responsible for the accuracy of the data provided by the Buyer when executing the Order. The Buyer has no right to make any claims neither to the Ticket operator, nor to its individual employees in connection with incorrectly or incorrectly executed Order, if he is not personally convinced of the correctness of the data provided by him and the correctness of the Order at its execution.
12.11 The Parties are relieved from responsibility for full and/or partial non-fulfillment of their obligations under this Offer if such non-fulfillment is a consequence of force majeure, i.e. extraordinary and unavoidable circumstances. Force majeure circumstances include: natural disasters, acts of war, strikes, actions and decisions of public authorities, failures occurring in telecommunications and energy networks, and the like.

13. DISPUTE RESOLUTION

13.1 All disputes arising from this Offer or agreements concluded on its basis, including those related to protesting or appealing against payment transactions with the use of payment cards shall be resolved in compliance with the claim procedure and pre-trial dispute settlement.
13.2 The claim must be submitted to the Ticket operator in writing with the documents justifying it and the requirements stated in it, within no more than ten (10) calendar days from the date the cause of the dispute arose. After the specified period of time, the claims are not considered by the Ticket operator. The submitted claim is considered by the Ticket operator within not more than ten (10) calendar days.
13.3 In case of failure to reach an agreement, the dispute shall be considered at the location of the Ticket operator in accordance with the procedure determined by the relevant legislation in force in Ukraine.
13.4 In all matters not regulated by the terms of this Offer, the Parties shall be governed by the laws of Ukraine.

14. TERM OF VALIDITY OF THE OFFER

14 .1 This Offer comes into force from the date of posting on the website of the Ticket operator www.ticketsbox.com and is valid indefinitely. The provisions of this paragraph also apply to changes (additions) to this Offer.